Frequently Asked Questions
B2 What are your operating hours (opening / closing hours)?
Our operating hours are from 6:00 AM to 5:30 PM every day, with the final booking available at 6.00pm.
Please note that timings may vary depending on the season.
Where are you located?
You can find us at Riva Beach Club, Palm Jumeirah.
Do you have FREE parking?
Indeed, we offer complimentary parking in basement 7 and 8.
Parking Information
Please Park in Building 7 first, then try Building 8 if needed.
If Building 8 is full, you’ll need to do a short loop to return to RIVA please ensure you’ve
tried Building 7 first before doing so.
Directions to RIVA https://maps.app.goo.gl/36hc7S4XwKSMNZcb6
Building 7: After passing Palma Residences, take a sharp right down the ramp to access
the basement parking.
Building 8: After passing the RIVA signage, continue to the next building (Building 8), then
turn right down the ramp to access the basement parking.
Are you open on weekends?
Yes, we are available 7 days a week
Do you have E-Foil? How long can I rent?
Yes, we offer efoils for rent. You have the flexibility to rent them from anywhere
between 20 minutes to an hour. Additionally, UAE residents receive an extra 10
minutes on their rental times, excluding any special promotions.
How long can we rent an E-Foil?
We offer 30, 40, and 60-minute E-Foil sessions to suit all levels.
Are there any instructions that we need to follow before using the rentals?
Prior to using the equipment, our team will proide a safety briefing, paddle techniques, familiarization of the location.
Do you provide any trainings before I use the rentals?
Yes, FREE introductory tutorials for Standup Paddle Boarding and Kayaking.
The efoil rentals come with lessons.
Are there any age limits to use the rentals?
We don’t encourage kids under 2 years of age. It is however up to the discretion of the parents, we do provide lifes vest etc.
Can I bring my own equipment such as paddle board?
The use of personal equipment is not allowed.
Can I cancel or reschedule my bookings?
Certainly, we are quite flexible.
What payment options are available?
We accept both cash and card payments.
What are your birthday offers?
Happy Birthday from IGNITE! You get 1 hour of FREE Standup Paddle Boarding on your birthday.
Valid only on your actual birthday, between 6:30 AM and 4:00 PM.
*Please bring valid ID showing your date of birth.
*Swimming ability is mandatory to join.
Send a message to 052 249 5311 with:
Name:
Time:
Date you’ll join:
Any discounts for group bookings?
Certainly, we offer a Flexi Pack with 4 hours of credit that can be shared among friends.
What are your Ramadan Timings?
Our operating hours remain unchanged during Ramadan, operating from 6:00 AM to 7:00 PM every day. The final booking is available at 5 PM.
Do you accept AMEX?
Yes, we do.
Do you have jetskis or boat?
We do not have motorized equipment available in this area, as they are not permitted.
Do you provide vest for kids?
Certainly, we do. Ensuring the safety of everyone is our highest concern.
Our operating hours are from 6:00 AM to 5:30 PM every day, with the final booking available at 6.00pm.
Please note that timings may vary depending on the season.You can find us at Riva Beach Club, Palm Jumeirah.
Indeed, we offer complimentary parking in basement 7 and 8.
Parking Information
Please Park in Building 7 first, then try Building 8 if needed.
If Building 8 is full, you’ll need to do a short loop to return to RIVA please ensure you’ve
tried Building 7 first before doing so.
Directions to RIVA https://maps.app.goo.gl/36hc7S4XwKSMNZcb6
Building 7: After passing Palma Residences, take a sharp right down the ramp to access
the basement parking.
Building 8: After passing the RIVA signage, continue to the next building (Building 8), then
turn right down the ramp to access the basement parking.
Yes, we are available 7 days a weekYes, we offer efoils for rent. You have the flexibility to rent them from anywhere
between 20 minutes to an hour. Additionally, UAE residents receive an extra 10
minutes on their rental times, excluding any special promotions.
We offer 30, 40, and 60-minute E-Foil sessions to suit all levels.
Prior to using the equipment, our team will proide a safety briefing, paddle techniques, familiarization of the location.Yes, FREE introductory tutorials for Standup Paddle Boarding and Kayaking.The efoil rentals come with lessons.We don’t encourage kids under 2 years of age. It is however up to the discretion of the parents, we do provide lifes vest etc.The use of personal equipment is not allowed.Certainly, we are quite flexible.We accept both cash and card payments.
Happy Birthday from IGNITE! You get 1 hour of FREE Standup Paddle Boarding on your birthday.
Valid only on your actual birthday, between 6:30 AM and 4:00 PM.
*Please bring valid ID showing your date of birth.
*Swimming ability is mandatory to join.
Send a message to 052 249 5311 with:
Name:
Time:
Date you’ll join:
Certainly, we offer a Flexi Pack with 4 hours of credit that can be shared among friends.
Our operating hours remain unchanged during Ramadan, operating from 6:00 AM to 7:00 PM every day. The final booking is available at 5 PM.
Yes, we do.We do not have motorized equipment available in this area, as they are not permitted.Certainly, we do. Ensuring the safety of everyone is our highest concern.